Why small businesses leave HubSpot
For small teams, the push to leave HubSpot usually comes when the business hits a plan limit and the fix is a much larger bill. These are the plan rules that most often force the decision:
- The free tools run out quickly. They cover 2 users and 1,000 contacts, one pipeline per object, 3 email templates, 10 custom properties and reporting history limited to the past 30 days, with HubSpot branding on emails, meeting links and forms. Details are in HubSpot free CRM limits.
- Starter is cheap but thin. At $20 per seat (list price), Sales Hub Starter has no sequences, no custom reports, no forecasting and 50 restricted workflows.
- Professional is a price cliff. The tier with sequences, 100 custom reports and forecasting costs $90 per seat plus a required $1,500 onboarding fee. A five-person team goes from $1,200 to $6,900 in year one.
- Extras sit in other products. New customers need Revenue Hub Professional ($95 per seat) to send quotes, and custom objects are Enterprise-only at $150 per seat plus $3,500 onboarding.
| Trigger | HubSpot rule | Cost to fix inside HubSpot |
|---|---|---|
| A third person needs a login | Free tools cover 2 users | Starter: $720/year for 3 seats at list price |
| You want automated email sequences | Not on free tools or Starter | Professional: $4,740 in year one for 3 seats |
| Managers want custom reports or forecasts | Professional and above | Same Professional upgrade |
| You send quotes from the CRM | Revenue Hub Professional or Enterprise (new customers) | $95 per Revenue Seat per month |
| You need custom objects | Enterprise only (10 definitions) | $150/seat + $3,500 onboarding |
If one of those rows is your reason for looking, the alternatives below are ordered by which problem they solve best. For the full tier-by-tier picture, see HubSpot pricing explained.
HubSpot alternatives at a glance
| CRM | Paid plans from (per seat/month, annual) | Free plan | Cheapest plan with email sequences | Best for |
|---|---|---|---|---|
| HubSpot (for reference) | $20 (Starter) | Up to 2 users | Professional: $90 + $1,500 onboarding | Marketing, sales and service on one record |
| Pipedrive | $14 (Lite) | No; 14-day trial | Growth: $39 | Sales-only teams |
| Zoho CRM | $14 (Standard) | Free forever for 3 users | Standard: $14 (cadences) | Customization on a budget |
| Freshsales | $9 (Growth) | Up to 3 users | Pro: $39 | Lowest paid price per seat |
| Attio | $35 (Plus) | Up to 3 seats | Pro: $79 | Flexible relationship data |
| Copper | $23 (Basic) | No; 14-day trial | Business: $99 (email series) | Google Workspace teams |
HubSpot vs alternatives: first-year cost for 3, 5 and 10 users
Entry prices hide the real gap. The fairer comparison is the cheapest plan on each CRM that includes automated email sequences, because that is the feature most teams leave HubSpot's free tools and Starter to get.
| Plan | 3 users | 5 users | 10 users |
|---|---|---|---|
| HubSpot Sales Hub Professional | $4,740 | $6,900 | $12,300 |
| Pipedrive Growth | $1,404 | $2,340 | $4,680 |
| Zoho CRM Standard | $504 | $840 | $1,680 |
| Freshsales Pro | $1,404 | $2,340 | $4,680 |
| Attio Pro | $2,844 | $4,740 | $9,480 |
| Copper Business | $3,564 | $5,940 | $11,880 |
For five users, Pipedrive Growth saves $4,560 against HubSpot Professional in year one, and $3,060 a year after the onboarding fee drops away. Zoho CRM Standard is cheaper still at $840. Run your own seat count in the CRM pricing calculator, or see the two-vendor breakdown in Pipedrive vs HubSpot pricing.
Pipedrive
Best for sales-only teams that have outgrown HubSpot's free tools
- Paid plans from
- $14/seat/month (Lite, billed annually)
- Free plan
- No; 14-day free trial, no credit card
Pipedrive is the closest thing to HubSpot's sales features without the platform around them. Growth, at $39 per seat, includes two-way email sync, templates with open and click tracking, 50 automations, 5 sequences and revenue forecasting. That is the core of what HubSpot reserves for Professional, and a five-person team pays $2,340 in year one instead of $6,900.
The trade-off is breadth. There is no free plan, and web forms, live chat, proposals and email marketing are paid add-ons on Lite and Growth. If marketing does not live in your CRM, that rarely matters.
Strengths
- Growth ($39/seat) includes sequences, 50 automations and forecasting
- No onboarding fee; 14-day trial without a credit card
- Customizable pipelines and reports on every plan (15 reports per seat on Lite)
- Built-in Import2 migration, free for up to 1,000,000 records
Watch out for
- No free plan
- LeadBooster (forms, chat) from €32.50 and Campaigns from €13.33 cost extra on Growth
- Custom dashboards and permission sets need Premium ($59/seat)
HubSpot vs Pipedrive →Pipedrive pricing →Migrate HubSpot to Pipedrive →Pipedrive official site ↗
Zoho CRM
Best for the most features per dollar and a 3-user free plan
- Paid plans from
- $14/user/month (Standard, billed annually)
- Free plan
- Yes, free forever for 3 users
Zoho CRM is the strongest value pick. The free edition covers 3 users, one more than HubSpot, and the $14 Standard edition already includes 5 pipelines, 10 custom modules, 30 workflow rules per module, cadences for automated follow-up and 100 custom reports. HubSpot only offers custom objects on Enterprise.
Professional, at $23 per user, removes the custom-report cap and adds Zia AI lead scoring and prediction. The price of all that flexibility is administration: someone has to own the modules, rules and layouts, or the setup drifts.
Strengths
- Free forever for 3 users; 15-day trial of paid editions
- Custom modules from Standard ($14): 10, rising to 200 on Enterprise
- Cadences and 250 mass emails a day on Standard
- Unlimited custom reports from Professional ($23/user)
Watch out for
- Free edition has only the default pipeline and no cadences
- Workflow rules are capped per module, and only 15 of Standard's 30 can be active
- More configuration to own than HubSpot or Pipedrive
HubSpot vs Zoho CRM →HubSpot vs Zoho pricing →Zoho CRM official site ↗
Freshsales
Best for the lowest paid price per seat
- Paid plans from
- $9/user/month (Growth, billed annually)
- Free plan
- Yes, up to 3 users
Freshsales has the cheapest paid entry in this list. Growth costs $9 per user billed annually and includes 20 basic workflows and 250 bulk emails a day, which is more automation than HubSpot's free tools give you. The free plan covers up to 3 users, and the 21-day trial is the longest here.
For sequences, multiple pipelines and custom reports you need Pro at $39, the same price as Pipedrive Growth, with 10 sequences per user and 10 pipelines. Budget for Pro if follow-up automation is why you are leaving HubSpot.
Strengths
- $9/user Growth plan and a free plan for up to 3 users
- 21-day free trial
- Pro includes 10 sequences per user, 10 pipelines and 50 basic plus 50 advanced workflows
Watch out for
- No sequences, custom reports or multiple pipelines below Pro
- Custom modules only on Enterprise ($59/user)
- Freddy AI is an add-on at $49 per 100 sessions
Freshsales vs HubSpot →Freshsales pricing →Freshsales official site ↗
Attio
Best for flexible relationship data and custom objects
- Paid plans from
- $35/seat/month (Plus, billed annually)
- Free plan
- Yes, up to 3 seats
Attio suits businesses whose relationships do not fit a contact, company and deal model: investors, partners, referrers or candidates. The free plan covers up to 3 seats, and workflows run on every plan using monthly credits (250 on Free, 1,500 on Plus, 10,000 on Pro).
Plus costs $35 per seat but is capped at 10 seats. Custom objects and sequences need Pro at $79 per seat, which is still roughly half of HubSpot Enterprise's $150 for custom objects, with no onboarding fee.
Strengths
- Free for up to 3 seats
- Custom objects on Pro, versus Enterprise-only in HubSpot
- Workflows on every plan, including Free
- 14-day trial of Pro
Watch out for
- Sequences need Pro ($79/seat)
- Plus is capped at 10 seats
- Free and Plus allow only 3 and 15 reports
Best CRM for consultants →Best free CRM →Attio official site ↗
Copper
Best for teams that live in Gmail and Google Workspace
- Paid plans from
- $23/seat/month (Basic, billed annually)
- Free plan
- No; 14-day trial, no credit card
Copper is built around Google Workspace, so it fits teams whose day starts in Gmail and Google Calendar. Basic costs $23 per seat with 2,500 contacts, but it only includes task automation. Workflow automation, bulk email and reporting start on Professional at $59, and email series and custom reports on Business at $99.
That makes Copper pricier than Pipedrive or Zoho CRM for the same automation. Choose it for the Google fit, not to save money.
Strengths
- Designed around Gmail and Google Workspace
- 14-day trial with no credit card
- Professional ($59) includes 15,000 contacts, workflow automation and bulk email
Watch out for
- No free plan
- Basic has task automation only and a 2,500-contact cap
- Email series and custom reports need Business ($99/seat)
When to stay with HubSpot
Switching is not always the cheaper answer. Stay with HubSpot in these cases:
- Marketing, sales and service share one customer record. If forms, email campaigns, tickets and deals all hang off the same contacts, a sales-only CRM means buying and integrating separate tools to replace what you lose.
- Starter genuinely covers you. Fifteen pipelines, 1,000 meeting links, 500 calling minutes a month (in supported countries) and no HubSpot branding for $20 a seat is competitive if you do not need sequences.
- Only a few people need to edit. HubSpot's view-only seats are free, so managers who only read reports do not add to the bill.
- You would rebuild a lot. Every workflow, sequence, form and report has to be recreated elsewhere. If you rely on dozens of them, price that work before the subscription saving.
Still unsure? Score HubSpot and one alternative against the same requirements with the CRM scorecard, or step back to the best CRM for small business.
How to switch from HubSpot without losing data
List what does not migrate
Records move; automations do not. Write down every active workflow, sequence, form, template and report, and mark each one rebuild or retire.
Set up the new CRM before importing
Create users, pipelines, stages and custom fields first, so imported deals land in the right stage with the right owner.
Export and import in order
Export companies, contacts and deals from HubSpot, then import companies first so later records can link to them. Moving to Pipedrive, you can use its free Import2 option or its spreadsheet importer (up to 200,000 rows per file, revertible within 48 hours). Our HubSpot to Pipedrive migration guide covers every step.
Check, then cancel
Compare record counts per owner, open a dozen deals to confirm their contacts and companies, and check your HubSpot renewal date before cancelling. The CRM migration checklist has a full reconciliation list.
Frequently asked questions
What is the best alternative to HubSpot for a small business?
For a small sales team, Pipedrive. Its Growth plan costs $39 per seat per month billed annually and includes email sync, 50 automations, 5 sequences and forecasting. In HubSpot, sequences start on Sales Hub Professional at $90 per seat plus a $1,500 onboarding fee. Choose Zoho CRM instead if you want a free plan for 3 users or the lowest price for heavy customization.
Is there a free alternative to HubSpot CRM?
Yes. Zoho CRM is free forever for 3 users, Freshsales is free for up to 3 users and Attio is free for up to 3 seats. HubSpot's free tools stop at 2 users. All free plans have tight limits: Zoho's free edition has only the default pipeline and no cadences, and Freshsales Free has no workflows.
Why is HubSpot so expensive for small businesses?
Because the features small sales teams usually want, such as sequences, custom reports and forecasting, start on Sales Hub Professional at $90 per seat per month billed annually, plus a required $1,500 onboarding fee. Five users cost $6,900 in year one. Quotes for new customers also need Revenue Hub Professional at $95 per seat, and custom objects are Enterprise-only.
Is Zoho CRM better than HubSpot for a small business?
Zoho CRM is better value if you need customization: its $14 Standard edition includes 10 custom modules, 5 pipelines and cadences, while HubSpot keeps custom objects for Enterprise at $150 per seat. HubSpot is easier to start with and stronger when marketing and service share the same customer record. Pick Zoho for configuration per dollar, HubSpot for simplicity and breadth.
Can I move my contacts and deals from HubSpot to another CRM?
Yes. Export contacts, companies and deals from HubSpot to spreadsheet files, then import them into the new CRM. Pipedrive also has a built-in Import2 option that is free for up to 1,000,000 records. Workflows, sequences, forms and reports never migrate, so list them first and rebuild the ones you still need.
Sources
Prices and plan limits come from each vendor's own pricing pages and documentation, checked on the dates shown. Vendors change packaging often, so confirm the final figure in your own quote.
- HubSpot Sales Hub pricing — checked Oct 29, 2026
- HubSpot free tools pricing and FAQ — checked Oct 29, 2026
- HubSpot Product & Services Catalog: products — checked Oct 29, 2026
- HubSpot Product & Services Catalog: free tools — checked Oct 29, 2026
- HubSpot KB: Compare legacy quotes and quotes — checked Oct 29, 2026
- Pipedrive pricing and plan comparison — checked Oct 29, 2026Checked from the EU (EUR). US-dollar annual prices recorded on Oct 2, 2026 showed the same figures.
- Pipedrive Support: Usage limits — checked Oct 29, 2026
- Pipedrive Support: Importing data from a previous CRM using Import2 — checked Oct 29, 2026
- Pipedrive Support: Importing data with spreadsheets — checked Oct 29, 2026
- Zoho CRM pricing — checked Oct 29, 2026USD figures from the pricing data the page loads; our EU view rendered the same numbers in euros.
- Zoho CRM complete feature list — checked Oct 29, 2026
- Zoho CRM free trial sign-up — checked Oct 29, 2026
- Freshsales pricing — checked Oct 29, 2026
- Freshsales plan comparison — checked Oct 29, 2026
- Attio pricing — checked Oct 29, 2026
- Copper pricing — checked Oct 29, 2026
- Copper free trial sign-up — checked Oct 29, 2026